Refund Policy

Last updated: 19 October 2026

• 14-day money back: not happy within 14 days of your first payment for a plan, a 7-Day Pass or a top-up? Ask and we'll refund it in full. No questions.
• Balance-Proof Guarantee: if we mark a statement "Balances add up" and a number in it is wrong, tell us and we'll refund that month's payment in full.
• Free trial: paid plans start with a 3-day free trial. Your card is charged when the trial ends; cancel before then from Account and you pay nothing.
• 7-Day Pass and top-ups are one-off payments. They never renew.
• Renewals: cancel any time in Account → Manage billing to stop future payments. Monthly renewals aren't refunded once the new month starts; for annual plans, ask within 14 days of the renewal date.
• Something went wrong: if a statement didn't convert correctly, tell us. We'll fix it or give back the pages it used.
• Refunds go back to the original payment method through Stripe and usually arrive within 5–10 business days.

Contact: use our contact page. This policy doesn't affect your rights under consumer law.